Case Study: Powering a Global Cybersecurity Provider’s Next-Gen VPN
Background
A leading global provider of digital protection solutions—serving millions of users across Europe, Asia, and North America—faced mounting infrastructure costs and technical limitations with its in-house VPN offering. Designed and maintained internally for years, the legacy solution no longer aligned with the company’s evolving strategic goals or performance expectations.
The internal VPN infrastructure had reached a tipping point: outdated protocols limited performance, custom features were slow to deploy, and operational overhead had escalated. As user demands and regional compliance complexities grew, the provider sought a scalable, high-performance replacement that could plug into its existing digital security suite without disrupting customer experience.
The Challenge
With a global user base nearing one million active customers, the provider made a strategic decision to sunset its internal VPN infrastructure.
Their objectives included:
- Elastic scalability without major capital investment
- Faster streaming and connection speeds via advanced protocols
- Support for regional compliance and custom logging requirements
- Seamless integration into existing B2C and B2B offerings
The company needed a partner that could offer infrastructure reliability, protocol-level performance improvements, and deep customization to meet legal and technical demands across diverse markets.
The Solution
Pango’s VPN SDK and proprietary Hydra protocol provided the ideal foundation for a flexible, high-performance replacement. The SDK enabled a complete white-label migration—maintaining all front-end user workflows while quietly replacing the backend infrastructure. The transition was designed to be invisible to end users yet transformative in terms of scalability and future readiness.
To meet this partner’s needs, Pango deployed custom, dedicated infrastructure, implemented bespoke logging and abuse-handling workflows to satisfy legal requirements, and collaborated across product and engineering teams to mirror existing feature sets. Pango’s ability to handle complex compliance needs and build infrastructure tailored to regional requirements proved to be a key differentiator.
The implementation, a multi-month collaborative effort, brought together sales, product, and engineering stakeholders on both sides. While still ongoing, the partnership has already laid the groundwork for future expansion—including the ability to quickly spin up new VPN nodes as the partner expands its B2B2C reach.
Why Pango?
This partner chose Pango not just for technical lift—but for business impact.
Pango’s comprehensive, customizable VPN platform offered more than a backend replacement. It delivered a path to stronger customer loyalty, higher retention, and scalable growth. With our white-label SDK and proprietary Hydra protocol, we made it easy to integrate high-speed, region-compliant VPN functionality directly into their existing products—no user disruption, no rework required.
Our dedicated infrastructure, flexible compliance tooling, and ability to mirror complex feature sets made us stand out. But what sealed the deal was our commitment to partnership—embedding with their teams to co-build a solution that performs now and evolves with them over time.
For this partner, Pango wasn’t just a vendor. We were—and are—a growth enabler.
The Result
The partner is currently migrating its ~1 million users to the new solution, with a soft launch already completed. While full performance metrics and customer feedback are still forthcoming, early signals indicate strong satisfaction with the deployment process and confidence in the underlying technology.
This transition marks a critical shift in the provider’s digital protection strategy: maintaining its trusted front-end experience while moving to a more scalable, cost-efficient, and future-ready VPN platform.
Looking Ahead
As the partnership continues, the joint focus remains on expanding regional reach, optimizing performance, and enabling new business models across the partner’s global footprint. For this cybersecurity leader, choosing Pango wasn’t just about replacing infrastructure—it was about unlocking the flexibility and performance needed to power the next decade of secure connectivity.
