Pango Data Privacy Framework Privacy Policy

Pango Group, (including Anchorfree LLC, Betternet LLC, TouchVPN LLC, and VPN Proxy Pro, LLC), and all affiliated products, services, applications, and websites (collectively, “Pango”) adheres to the Data Privacy Framework Principles (“DPF Principles”) regarding the collection, use, and retention of personal data that is transferred from the European Union and Switzerland to the U.S.  If there is any conflict between the terms in our Privacy Policy and the DPF Principles, the DPF Principles shall govern. Additionally, Pango may protect your data through other legally valid methods, including international data transfer agreements.

Pango has self-certified its commitment to the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (“Swiss-U.S. DPF”) and to the rights of EU and UK individuals and Swiss individuals. We have certified to the U.S. Department of Commerce that we adhere to the EU-U.S. DPF Principles with regards to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF, and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. We have also certified to the U.S. Department of Commerce that we adhere to the Swiss-U.S. DPF Principles with regards to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. Under the Data Privacy Framework, Pango may disclose DPF Covered Data for the purposes described in our Privacy Policy. Under the Data Privacy Framework, you may inquire as to whether Pango is processing personal data about you, request access to personal data, and ask that we correct, amend, or delete your personal data where it is inaccurate or has been processed in violation of the DPF Principles. Pango is responsible for the processing of personal data it receives and subsequently transfers to a third party acting as an agent on its behalf. As required under the principles, when we receive personal data under the Data Privacy Framework and then transfer it to a third-party service provider acting as an agent on our behalf, we have certain liability under the Data Privacy Framework if the agent processes the data in a manner inconsistent with the Data Privacy Framework and we are responsible for the event giving rise to the damage. For more information about how we may disclose certain personal information and your choice for limiting disclosure or use of your personal data, please see our general Privacy Policy. 

Although we have self-certified our commitment to comply with the UK Extension to the EU-U.S. DPF, we will not rely on the UK Extension to the EU-U.S. DPF to receive personal data transfers from the United Kingdom (and Gibraltar) until the date of entry into force of the United Kingdom’s anticipated adequacy regulations implementing the data bridge for the UK Extension to the EU-U.S. DPF.

To view our certifications, please visit this page and search for ”Pango”.

We encourage you to contact us as provided below should you have a Data Privacy Framework related (or general privacy or data use related) concern or complaint.  If you have an unresolved privacy or data use complaint that we have not addressed satisfactorily, you may contact the International Centre for Dispute Resolution, the international division of the American Arbitration Association (ICDR-AAA) to seek resolution, free of charge, by calling 888-855-9575 or visiting https://go.adr.org/dpf_irm.html. You may also contact your local data protection authority within the European Economic Area, U.K., or Switzerland (as applicable) for unresolved complaints.    

Under certain conditions, more fully described on the Data Privacy Framework website, including when other dispute resolution procedures have been exhausted, you may invoke binding arbitration.  

Pango is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.

Contact Us

If you have any questions about these terms, please contact us at [email protected] or contact us at:

Customer Service
250 Northern Ave, Floor 3
Boston, Massachusetts, 02210